Shipping Policy

Processing & Shipping

Orders are processed within 1-2 working days (Monday - Friday). Once dispatched, shipping takes approximately 5-7 working days (Monday - Friday). You will receive a confirmation email after placing your order, followed by another email with tracking details once your order has shipped.

Order Cut-Off Time

Orders must be placed before 14:00 to be processed within the stated timeframe.

Delivery Information

We offer free delivery on all orders within Canada.

Delays

Your order should arrive within 6-9 working days (Monday - Friday). If it hasn’t arrived within this period, please allow an extra 3 working days before reaching out. Should further delays occur, contact us at info@kevinsheffield.com for assistance.

Cancellations

If you need to cancel your order, contact us at info@kevinsheffield.com as soon as possible. Please note that once an order has been processed, cancellation may not be possible.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, take a photo and email it to info@kevinsheffield.com. We will resolve the issue by sending a replacement or the correct item.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 09:00 - 18:00

Email: info@kevinsheffield.com
Phone: +447418355995
Contact Form: Click here

Business Information
Kevin Sheffield is operated by E-Com Buy-Up Company Limited, a company registered in the United Kingdom.

Company Number: 13705169
D-U-N-S Number: 228397143

Address:
63-66 Hatton Garden
Fifth Floor Suite 23
London EC1N 8LE, United Kingdom