FAQ

1. How long does it take to process my order?
Orders are processed within 1-2 working days (Monday - Friday).

2. Who should I contact if my order is significantly delayed?
If your order has not arrived within the expected 6-9 working days (Monday - Friday), please allow an additional 3 working days before reaching out. If further delays occur, contact us at info@kevinsheffield.com for assistance.

3. How can I report a damaged or incorrect order?
If you receive a damaged or incorrect item, please email info@kevinsheffield.com with photos of the issue. We will promptly resolve it by sending you the correct item.

4. How long do I have to return an item?
You have 30 days from the delivery date to return your item. Items must be unused, unworn, and in their original condition with all tags and packaging intact. Returns after 30 days will not be accepted.

5. How long does it take to receive my refund after returning an item?
Once your returned item is received and inspected, your refund will be processed within 7 days to your original payment method. No restocking fees apply.

6. What happens if my order has already been processed before I cancel it?
If your order has already been processed, we cannot guarantee cancellation. Please contact us as soon as possible at info@kevinsheffield.com to check if cancellation is still possible.

7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please take a photo of the issue and email it to info@kevinsheffield.com. We will resolve the issue by sending you the correct or replacement item.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 09:00 - 18:00

Email: info@kevinsheffield.com
Phone: +447418355995
Contact Form: Click here

Business Information
Kevin Sheffield is operated by E-Com Buy-Up Company Limited, a company registered in the United Kingdom.

Company Number: 13705169
D-U-N-S Number: 228397143

Address:
63-66 Hatton Garden
Fifth Floor Suite 23
London EC1N 8LE, United Kingdom